ZEN | MINIMALIST BEADED NECKLACE

HOW LONG DOES SHIPPING TAKE?

On average, shipping takes 5-7 business days.

WHAT IF THE JEWELRY DOESN'T FIT? 

In the rare case that it doesn't fit perfectly, we will gladly provide a free replacement. Simply contact our support and we will get back to you within 24 hours. 

DO YOU SHIP TO MY COUNTRY? 

We offer worldwide shipping, with a few exceptions. Due to high delivery costs, we currently cannot ship to Bahrain, Ghana, Guatemala, Isle of Man, British Indian Ocean Territory, Jordan, Kuwait, Lebanon, Morocco, Mauritius, Malawi, Mozambique, Qatar, and Trinidad and Tobago. Read more in our Shipping Policy.

IS YOUR JEWELRY NICKEL-FREE? 

Yes, our jewelry is 100% nickel-free and hypoallergenic. 

WHAT IF I HAVE AN ISSUE WITH MY ORDER? 

We stand by our products with a lifetime quality guarantee and a 180-day returns policy. If you're not completely satisfied with any aspect of your order, simply contact our support team with your order details, and we will do our best to find the exact solution you'd be the most happy with. 

WHY ARE YOUR PRICES SO AFFORDABLE? 

We believe in offering quality products at fair prices. By cutting out third-party retailers, wholesalers, and agencies, we're able to save you up to 50% compared to our competitors. Our jewelry is designed and shipped directly by us, eliminating those pesky middlemen and keeping prices affordable.

WHAT IS YOUR RETURNS AND REFUND POLICY? 

We offer a 180-day returns policy. If at any point during this period you decide to return your jewelry, you will receive a full refund within 1-5 business days.

In addition to our 180-day returns policy, we provide a lifetime quality guarantee. In the unlikely event that your jewelry breaks, you're eligible for a free replacement for life.

• ASSURED PURCHASE CONFIDENCE: If you find yourself dissatisfied for any reason, we have a 180-day protection policy in place for you.

• EASY REPLACEMENT GUARANTEE: If the product doesn't meet your expectations or you encounter any unforeseen issues, we pledge to provide a free replacement. You don't need to return the original item and there are no charges to you.

• RESOLUTION FOR LOST PARCELS: On the off chance your parcel goes missing during transit, we commit to either expedite a replacement item or issue a full refund according to your choice.

• ORDER CANCELLATION ASSISTANCE: Should you wish to cancel your order, we ask that you inform us within the first 24 hours for support in the process.

• LIFETIME COMMITMENT: Feel secure in the knowledge that we offer full support for our products throughout their lifetime.

• PLEDGE OF SUPERIORITY: Our warranty is our assurance to you of our unwavering commitment to quality and longevity.