Return Policy
At IceGlint, we strive to create exceptional pieces of jewelry and deliver an equally exceptional customer experience. If for any reason you're not fully satisfied with your purchase, we offer a hassle-free return process within 180 days from the date of purchase.
Return Process
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Contact Us: Reach out to our dedicated customer service team through our Contact Us page on the IceGlint website. Please provide your order number and the reason for the return.
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Prepare Your Package: Pack your item securely, ensuring it is in its original condition, unworn, and with the original packaging. Include any original documentation, such as your order invoice.
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Shipping: Once you've contacted our customer service team, they will guide you through the shipping process.
Conditions for Return
Please note, returned items must be in their original condition, unworn, and with the original packaging. Any signs of wear or damage may result in a partial refund or may disqualify the item for a refund.
Our 180-day return policy does not cover loss, theft, or accidental damage after purchase.
Refund Process
Once we receive your returned item, it will undergo a quality check. Following this, we will process your return. Refunds will be made to the original payment method and can take up to 7-10 business days to reflect in your account, depending on your bank's processing time.
At IceGlint, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy or process, please don't hesitate to contact our customer service team.